Books / Business Process Outsourcing/Employee Identity In Indian Call Centres/The Next Available Operator (Set of 3 Books)

Business Process Outsourcing/Employee Identity In Indian Call Centres/The Next Available Operator (Set of 3 Books)

Publisher: Sage
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Book Summary of Business Process Outsourcing/Employee Identity In Indian Call Centres/The Next Available Operator (Set of 3 Books)

How BPO providers in India manage their human resources, what is employee identity, what is the notion of professionalism, what are the challenges, opportunities and solutions from the perspectives of the employee, employer, and customer. Find the answers to all these questions and more in this unique combination pack. Written by insiders from the industry and experts in the field of HRM this is a must buy for anyone interested in the BPO industry.

Details of Book: Business Process Outsourcing/Employee Identity In Indian Call Centres/The Next Available Operator (Set of 3 Books) (BSID:73429)

Book Business Process Outsourcing/Employee Identity In Indian Call Centres/The Next Available Operator (Set of 3 Books)
Author V Anandkumar, Subhasish Biswas, Ernesto Noronha, P
ISBN 8132108671
ISBN-13 9788132108672, 978-8132108672
Binding Paperback
Publisher Sage
Publishing Date 29-Sep-11
Language English
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