Books / Knowledge Services Management: Organizing Around Internal Markets

Knowledge Services Management: Organizing Around Internal Markets

Publisher: Springer
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Book Summary of Knowledge Services Management: Organizing Around Internal Markets

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the a oeProventure Workplacea, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

Details of Book: Knowledge Services Management: Organizing Around Internal Markets (BSID:94919)

Book Knowledge Services Management: Organizing Around Internal Markets
Author Peter K. Mills, Kevin M. Snyder
ISBN 0387095187
ISBN-13 9780387095189, 978-0387095189
Binding Hardcover
Publisher Springer
Publishing Date Sep 2009
Number of Pages 189
Language English
Dimensions 6.14 x 9.21 x 0.5 inches
Weight 458 grams
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